Plans & Billing
Learn more about plans, account details, and billing.
MESA billing basics
Common terms associated with MESA billing:
Tasks: Each time your workflow is triggered, steps in the workflow begin to do something, like retrieving a Shopify order, adding a customer tag, or sending an email. If the step runs, that counts as a single task. Typically, every step in a workflow will count as a task if it runs, except Loops and Paths. These are not billable tasks.
Pro apps: A selection of apps only available on select plans. These apps are available on the Pro, Unlimited, and Custom plans.
Premium tasks: Actions associated with the following MESA tools: Email, SMS, AI, Image, and Weather are Premium tasks because we incur the cost of these. To protect ourselves from malicious behavior, we limit the number of Premium tasks we provide for free. Premium tasks are available on all plans.
Premium task credits: The number of times you can use a Premium step for free in a monthly billing cycle. The amount of credits you receive depends on whether you’re on the Basic, Flex, Pro, or Unlimited plan.
Selecting a MESA plan
There are several MESA plans to select from, depending on how you plan to use automation. To help you find a plan that is perfect for your needs, consider the following when making a selection:
Access to Pro apps
Premium tasks
Number of tasks
Can I downgrade my plan?
You can change your plan at any time during the billing period from the "Account" section located in the top right of the MESA dashboard. You will only be charged for the days in which the plan was active. Learn more about changing your plan.
7-Day plan trials
Discover the power of MESA with a free trial—experience it firsthand before you commit. The Basic, Flex, Pro, and Unlimited plans offer a free 7-day trial. Your trial begins as soon as you select one of these plans. During your trial, you’ll have access to all of the features that come with your plan. You can upgrade, downgrade, or cancel anytime during your trial. At the end of your 7-day trial, your billing will begin.
👋 If you downgrade your plan and you have workflows enabled, you may be asked to turn these off before continuing with your plan downgrade, depending on which features are and are not supported with your new plan.
Need more time with your trial? We understand. Request a trial extension by emailing our support team at contact@getmesa.com
Premium tasks
Actions associated with Email, SMS, Image, Weather, and AI are Premium tasks because we incur the cost of these. We limit the number of Premium tasks we provide for free to protect ourselves from malicious behavior.
How many Premium task credits come with my plan?
Basic plan: 50 credits
Flex plan: 500 credits
Advanced plan: 1500 credits
Unlimited plan: 4000 credits
Affiliate plan: 50 credits
What happens if I use all of my Premium task credits?
Your workflows and Premium actions will continue to run and perform as expected, but each additional Premium task will cost $0.02 until you upgrade your MESA plan or your monthly billing interval rolls over.
Number of tasks
The Basic, Flex, and Pro plans include a set number of tasks that are included with your plan. Once you reach your plan limit, you will begin to incur charges for additional tasks. If your overages reach the base price of the next highest plan, you will automatically be upgraded to align your activity with the increase in tasks.
👋 The Unlimited plan offers unlimited non-premium tasks! Consider this plan if you want to run several workflows without worrying about the number of tasks running.
Delays in a workflow
Using the Delay step allows you to delay or pause a workflow before it proceeds to a subsequent step. Delays can be set in minutes, hours, days, weeks, or months. Your MESA billing plan determines the minimum and maximum length of your delay.
Basic plan: 15 minutes (minimum) - 30 days (maximum)
Flex plan: 15 minutes (minimum) - 30 days (maximum)
Advanced plan: 5 minutes (minimum) - 30 days (maximum)
Unlimited plan: 1 minute (minimum) - 60 days (maximum)
Affiliate plan: 1 minute (minimum) - 30 days (maximum)
Account status
See which plan you’re on and manage your account details.
Click on your name in the top right corner of the MESA app.
Click on Account.
You’ll see which plan you’re on (Basic, Flex, Pro, and Unlimited), the monthly or annual cost, when your next billing cycle renews, the number of non-premium and premium tasks included with your plan, and how many you have used.
If there are any notifications pertaining to your plan, they will be visible at the top of the page.
Changing your MESA plan
You can upgrade or downgrade your MESA plan at any time.
Click on your name in the top right corner of the MESA app.
Click on Plans.
Select your new MESA plan.
Upgrading your MESA plan: You can upgrade your plan anytime by going to your Account page or the Pricing page and selecting your new plan. You will immediately have access to the features available with your new plan.
Downgrading your MESA plan: If you have enabled workflows with steps or Pro apps not supported by your new plan, you will need to disable those before you can continue with your plan downgrade. If you downgrade your plan in the middle of a billing cycle:
Monthly billing interval: Your billing will be retroactive, meaning you will only pay for the days you had the previous plan, and your new billing price will begin the day you select your new plan.
Annual billing interval: Your downgraded rate will be applicable at the annual billing renewal. View your Account page to see when your renewal is scheduled to occur.
Legacy Plans: By upgrading to our new plans, you’ll unlock advanced features designed to better support you. After upgrading, legacy plans will no longer be available.
Annual vs. monthly billing
You can select a monthly or annual payment option for MESA. This choice affects both the amount and timing of your billing intervals:
Annual plans cost less.
Your plan renews automatically once a month or once a year.
Monthly task and premium task limits still apply with an annual plan and will continue to reset on the same day each month.
Usage charges
Usage charges apply to all monthly and annual plans. If you exceed your plan limits, your workflows will continue running, but additional tasks will incur a per-task charge. You have three options to address overages:
Upgrade your plan
Wait for your monthly task limit to reset
Reach overage costs equivalent to the next plan's base price, at which point your plan will automatically upgrade, resetting your task limits.
Usage charges are different for non-premium and premium tasks:
Basic, Flex, and Pro non-premium task usage: $0.01 per additional task
Basic, Flex, Pro, and Unlimited premium task usage: $0.02 per additional task
Non-premium task usage charges are not applicable on the Unlimited plan.
Running a Time Travel
Time Travel tasks adhere to the same usage limits as if a workflow was actually running. If the total Time Travel exceeds your plan limit, you can accept overage charges or upgrade your plan to receive more tasks.
MESA support
Our MESA support team can assist you if you have questions, need help dialing in a workflow, or would like help creating a workflow from scratch. In addition to reaching out to our MESA support team for general questions and inquiries, we offer several other support options based on the level of service you need.
Support offerings
General support: Our friendly, knowledgeable MESA support team is available Monday through Friday, 9:00 am to 5:00 pm PST, via email and chat to help you with your MESA questions and inquiries. This service is available on all MESA plans.
Expert Workflow Setup: Our MESA support team can help you personalize an existing workflow template or build workflows from scratch. Learn more. This service is available on all MESA plans.
Development stores
MESA has a free plan with 500 non-premium tasks per month for Shopify stores that are used exclusively for development or testing without any customer traffic. Afterward, you will need to select a plan to continue using MESA.
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