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The Email tool allows you to add email functionality to your workflow. The Email trigger allows you to trigger a workflow from an email that's received, and the Email action can send an email.
The Email tool is best for one-off notifications or transactional emails.
The Email Trigger allows you to trigger a workflow when an email is received at a custom MESA email address. The custom email address can be found by expanding the Receive Email trigger, and you can copy it using the clipboard icon.
The Email action sends an email to a Recipient or Recipients of your choice and allows you to set the Subject and Message body.
The Recipient field can be set in two ways: it can be a fixed address (sending emails to your warehouse at a specific email address) or a variable (sending emails to different customer email addresses). You can use commas in the Recipient field to specify multiple recipients.
If HTML code is detected in the Message field, a formatted email will be sent. If no HTML tags are detected in your Message, a plain text email will be sent.
Lastly, you can access additional fields, such as BCC, From, Reply To, and more, by clicking on More options in the step.
If you're experiencing delivery issues with your emails or they’re ending up in SPAM, especially with DKIM records configured, consider leaving the From email address blank. This will result in emails being sent from no-reply@mail.mymesa.site. You can set the Reply-To email address to the one where you want to receive replies; it will default to your store's contact email in Shopify.
Using attachments
You can add attachments to your email by inputting the URL of the attachment.
You can test the Email trigger by sending an email to the custom MESA email address associated with your step in the Configure submenu while your workflow is enabled.
When conducting tests with the Email action, it's important to avoid sending test emails to the actual recipient. To help prevent this, consider the following best practices:
Change the Recipient Email: If you're running a test, use the "More Options" menu to override the recipient email address. This ensures that the test email is sent to a designated test address rather than the actual recipient's address.
Test Override Email: During testing, make sure to use a test-specific email address in the "Override Email" field. This ensures that the intended recipient doesn't mistakenly receive test emails.
Heads Up: Keep in mind that the email address linked to the selected test record will receive any emails sent during the test. Always double-check the email settings before proceeding with the test to avoid accidental notifications.
By following these best practices, you can ensure that test emails are sent to the right addresses and that your real recipients are not impacted.
Sending SPAM is strictly prohibited. If you have questions about your specific use case, please contact us.
This tool is not intended for newsletters or marketing emails.
Please note that the email message, including attachments, cannot exceed the per-message size limit of 25MB, or it may be permanently lost.
The information (Email Subject, Message, and Sender) sent to the custom email address can be used as in steps later in the workflow.
The Message field can be customized with plain text, , HTML code, or a combination of all three.
To add an array of information to your Email body, we recommend using .
We currently don’t support sharing URLs from Google Drive or Dropbox, nor can you upload files directly in MESA. The attachment URL must be publicly accessible so MESA can access the file directly. We recommend using a service like to upload your files and then copy the URL from there.
The Email tool does not allow you to add custom , , or records to your domain name's DNS record, which helps improve email deliverability. If you would like to use these features, we recommend using MESA's .
