# Tracktor

### Configuration <a href="#configuring" id="configuring"></a>

#### Tracktor Retrieve Order & Tracktor Retrieve Fulfillment Actions <a href="#retrieve" id="retrieve"></a>

<figure><img src="/files/eDjHgyG9bDkapAlYYhmO" alt=""><figcaption></figcaption></figure>

This action retrieves information about the order or fulfillment. These steps are used when you want to grab the most up to date information related to the order or fulfillment.

Required fields are **Order ID** or **Fulfillment ID**. To locate the **Order ID** or **Fulfillment ID**, you can click on the variable icon **\[<>]** icon in the field to utilize MESA's [Variables](/workflow-builder/fields/variables.md) feature.

{% hint style="info" %}
In most cases, Tracktor will be able to detect which variable you should select (under the **Recommended** header).
{% endhint %}

#### Tracktor Update Order's Manual Status Action <a href="#status" id="status"></a>

<figure><img src="/files/TkB9roWtRRyYMlHAzEEJ" alt=""><figcaption></figcaption></figure>

This step requires an Order ID in order to update the order's status. To update the order's status with a [custom order status](https://docs.theshoppad.com/article/361-custom-tracktor-statuses) or [Tracktor status](https://docs.theshoppad.com/article/780-tracktor-fulfillment-events) (Order Ready, In-Transit, Out For Delivery, Delivered, Exception), you'll want to select the **More Options** button.

<figure><img src="/files/CAYZGJ79ib3h4MfEWPqL" alt=""><figcaption></figcaption></figure>

**More Options Fields**

* **Status:** The status that you want to update the order with in your workflow. To select a status, click on the dropdown and click among the listed statuses. Do not input the name of the status.
* **Automatic Carrier Updates:** If you are using the custom order status feature in Tracktor, select **No** in the dropdown. You can leave the field empty if you want to use the existing order's automatic carrier updates setting.
* **Force Updates: Yes** is a recommended value\*\*.\*\*

### Potential Use Cases with Tracktor <a href="#potential" id="potential"></a>

**Integrating with Klaviyo: Send a review email from Klaviyo once an order has been delivered**

[Click here for more information on our Klaviyo article.](#tracktor)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.getmesa.com/connect/tracktor.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.