# How do I cancel my MESA subscription or 7-day trial?

## Uninstall from your Billing Portal

Follow the instructions below to cancel your MESA account subscription. This will cancel any subscription fees associated with it so that you won't receive any new subscription charges.

1. Starting from your MESA app dashboard, click My Account in the top-right corner, and then select the Billing tab.<br>

   <figure><img src="https://3425906282-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1H6u1HQc3Iew7ATmmiCi%2Fuploads%2F7YMDhhlP4q5pA1yrAo37%2Fimage.png?alt=media&#x26;token=e9ab3b62-b0b9-4490-b0b3-9bca947769ed" alt=""><figcaption></figcaption></figure>

   <figure><img src="https://3425906282-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1H6u1HQc3Iew7ATmmiCi%2Fuploads%2Fgs3TfdeuwWcgDHryQx94%2Fimage.png?alt=media&#x26;token=2604083b-b1d1-4d7c-b30a-d9e525cfc13b" alt=""><figcaption></figcaption></figure>
2. Scroll down and open the Billing Portal.<br>

   <figure><img src="https://3425906282-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1H6u1HQc3Iew7ATmmiCi%2Fuploads%2FyJU9z9PgysVa49A09Taa%2Fimage.png?alt=media&#x26;token=e106b5a1-840c-4f73-84cd-8d863e000971" alt=""><figcaption></figcaption></figure>
3. Select Cancel Subscription from the Billing Portal view.<br>

   <figure><img src="https://3425906282-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1H6u1HQc3Iew7ATmmiCi%2Fuploads%2F9vAKt9XEDPLnGIRcKmpF%2Fimage.png?alt=media&#x26;token=6122063f-5b79-4ec5-a494-d19f2852fb1b" alt=""><figcaption></figcaption></figure>

## Uninstall from Shopify

Follow the instructions below to uninstall MESA; this will also cancel any subscription fees associated with it so that you won't receive any new subscription charges.&#x20;

This will cancel your subscription or free 7-day trial. &#x20;

1\. Starting from your Shopify admin dashboard, click on the Apps.

2. Locate the **Settings > Apps** settings on the menu on the left-hand side of the page.

<figure><img src="https://3425906282-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1H6u1HQc3Iew7ATmmiCi%2Fuploads%2FSgTnl4waIANbv38iOgK2%2Funinstall_apps_AS.png?alt=media&#x26;token=1d3bfbd4-4075-4366-a8b7-9d7e7ca2c89c" alt=""><figcaption></figcaption></figure>

3\. Locate the app you'd like to uninstall, click the three doc icon, then select the **Uninstall** button next to it.

<figure><img src="https://3425906282-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1H6u1HQc3Iew7ATmmiCi%2Fuploads%2FiSrRJlALNnNaUdz5spgR%2FEF-MESA-cancel_png_-_Step_2.png?alt=media&#x26;token=344805e2-6f53-4552-af39-7a1d121ae4ea" alt=""><figcaption></figcaption></figure>

After clicking Uninstall, you may leave us any feedback as to why you're uninstalling the app as well.

<figure><img src="https://3425906282-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1H6u1HQc3Iew7ATmmiCi%2Fuploads%2Fa0gmE4UdwmfjPr7TYLGN%2FEF-MESA-cancel-2.png%20-%20Step%202.png?alt=media&#x26;token=4f127ed2-8732-4157-9499-7fc81b445ce2" alt=""><figcaption></figcaption></figure>


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