> For the complete documentation index, see [llms.txt](https://docs.getmesa.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.getmesa.com/frequently-asked-questions/how-do-i-cancel-my-mesa-subscription-or-7-day-trial.md).

# How do I cancel my MESA subscription or 7-day trial?

## Uninstall from your Billing Portal

Follow the instructions below to cancel your MESA account subscription. This will cancel any subscription fees associated with it so that you won't receive any new subscription charges.

1. Starting from your MESA app dashboard, click My Account in the top-right corner, and then select the Billing tab.<br>

   <figure><img src="/files/dpnnD7VECiBgJSDNKTP2" alt="Screenshot of the MESA app dashboard, click My Account in the top-right corner. Spotlight the My Account menu in the top-right corner."><figcaption></figcaption></figure>

   <figure><img src="/files/H8wcm8cMNQhttsSdwcRJ" alt="Screenshot of the MESA My Account page, select the Billing tab. Spotlight the Billing tab."><figcaption></figcaption></figure>
2. Scroll down and open the Billing Portal.<br>

   <figure><img src="/files/oHtpMH0kZITeVHEpCCxk" alt="Screenshot of the MESA Billing tab, scroll down and open the Billing Portal. Spotlight the Billing Portal link."><figcaption></figcaption></figure>
3. Select Cancel Subscription from the Billing Portal view.<br>

   <figure><img src="/files/V3QfnT6f9GtKxrz0Diqg" alt="Screenshot of the MESA Billing Portal view, select Cancel Subscription. Spotlight the Cancel Subscription button."><figcaption></figcaption></figure>

## Uninstall from Shopify

Follow the instructions below to uninstall MESA; this will also cancel any subscription fees associated with it so that you won't receive any new subscription charges.

This will cancel your subscription or free 7-day trial.

1\. Starting from your Shopify admin dashboard, click on the Apps.

2. Locate the **Settings > Apps** settings on the menu on the left-hand side of the page.

<figure><img src="/files/YPHuyW29j6Ecv4vTmItj" alt="Screenshot of the Shopify admin dashboard, locate Settings then Apps in the left-hand menu. Spotlight the Apps settings in the left-hand menu."><figcaption></figcaption></figure>

3\. Locate the app you'd like to uninstall, click the three doc icon, then select the **Uninstall** button next to it.

<figure><img src="/files/1wbDqGqkskjk6AW1R6lJ" alt="Screenshot of the Shopify Apps settings list, locate MESA, click the three dot icon and select Uninstall. Spotlight the Uninstall button next to MESA."><figcaption></figcaption></figure>

After clicking Uninstall, you may leave us any feedback as to why you're uninstalling the app as well.

<figure><img src="/files/NsazK1fXvn3cTZSUQ5O5" alt="Screenshot of the Shopify uninstall confirmation dialog for MESA where you can leave feedback about why you are uninstalling. Spotlight the Uninstall confirmation button."><figcaption></figcaption></figure>