Products & Services
General Terms
We may choose to change any personnel assigned to your account or services at any time for any or no reason. Unless otherwise agreed or specified in the applicable description, all onboarding services are performed remotely.
For onboarding services performed onsite, (i) you will reimburse us our reasonable cost for all expenses incurred in connection with the onboarding services and (ii) we may update the date and/or location at any time, regardless of whether a date and/or location is specified in your order. If we update the date and/or location after purchase, we will notify you. Onboarding services are non-cancellable, and all fees for onboarding services are non-refundable.
If there are a specific number of hours included in the onboarding services purchased, those hours will expire as indicated, which expiration period will commence upon purchase (the “expiration period”). If there are deliverables included in the onboarding services purchased, it is estimated that those deliverables will be completed within the time period indicated as the delivery period below, which delivery period will commence upon purchase (the “delivery period”). If the onboarding services provided are not complete at the end of the delivery period due to your failure to make the necessary resources available to us or to perform your obligations, such onboarding services will be deemed to be complete at the end of the delivery period. If the onboarding services provided are not complete at the end of the delivery period due to our failure to make the necessary resources available to you or to perform our obligations, the delivery period will be extended to allow us to complete such onboarding services.
Onboarding Service
Onboarding includes:
- (a) end-to-end management of project timeline and deliverable
- (b) collaborative kickoff to review business requirements, establish success metrics, and define the scope
- (c) Development of MESA workflows from client’s spec
- (d) Internal quality assurance to validate compliance with scope
- (e) User acceptance testing ("UAT") and resolution of any in-scope issues
- (f) perform one (1) training session on platform features, best practices, and answer your questions
- (g) five (5) business days of deployment support
All work will be delivered remotely. Delivery Period: 90 days from purchase.
Support
Self-paced training, reference guides, tutorials, and documentation are available from our knowledge base. Email and live chat support is available on weekdays during the hours of 9:00 am to 5:00 pm Pacific time with the exclusion of our company holidays.
Plan Limits
| Free | Hobby | Professional | Business | Enterprise | |
| Update frequency | 15 minutes | 15 minutes | 5 minutes | 1 minute | 1 minute |
| Real-time searchable logs | 7 days | 7 days | 7 days | 30 days | 60 days |
| Task history & replay | 30 days | 30 days | 30 days | 60 days | 90 days |
| Task compute | 64 MB RAM 30 seconds |
64 MB RAM 30 seconds |
64 MB RAM 30 seconds |
64 MB RAM 30 seconds |
128 MB RAM 60 seconds |
| Incoming rate limit | 4 requests/second | 4 requests/second | 4 requests/second | 4 requests/second | 4 requests/second |
Platform Limits
| FTP file size 10 MB |
Virtual Output items 10,000 |
Payload size 1 MB |
Log message size 100 KB |
Storage size 100 KB |
| Script file size 2 MB |
Scripts 100 |
Outputs 100 |
Storage & Secrets 10,000 |
Secret size 1 KB |
Pro Apps
Salesforce, Odoo, and Hubspot are Pro Apps and are only available on the Professional, Business, and Enterprise plans.
Miscellaneous
We aim to be transparent about our product packaging and the limits that apply, so we hope you find this document useful. Please note that the fees we provide here are subject to applicable taxes and that all purchases are subject to our Terms of Service and Privacy Policy.
We periodically update this document, so please check back here for current information.
If you have any questions, please reach out to a MESA support specialist.