Billing Frequently Asked Questions

Can I change my plan later?

Yes, you can change your MESA plan at any time. Any subscription charges will be prorated.

Learn more.

Is the free plan really free?

Yes! MESA's free plan is a great way to get started with automation. You get access to MESA's template library and the workflow builder. With 50 automations granted per month, 2 enabled automations, and 2 connected apps, you'll be able to automate to your heart's content.

Do you offer a trial for the other MESA plans?

We do. Hobby, Professional, and Business plans come with a 7-day free trial. See what workflows you can create using MESA's popular Pro apps: Salesforce, Hubspot, and Odoo. Or try out the Shopify Booster Pack and experience the benefit of multiple workflows automating together to free up more of your time.

What if I decide to cancel?

Say it isn't so. Yes, you can cancel by clicking "delete" next to the application on your Shopify app menu. We may still send you a holiday card though :)

What are workflows?

Workflows are a sequence of steps that MESA can carry out on your behalf. Imagine teaching a friend to do a task: "first you do this, then you do that..." - that's a workflow!

What are automations?

Every time your workflow runs, it gets counted as an automation. An automation can be started at a scheduled time and date, or when an event happens - like when a new order is created.

For example:

  1. Your workflow begins when a Shopify order is created.
  2. For each order, one automation runs and will cost $0.01.
  3. If your Shopify store gets 1000 orders per month.
  4. You would have $10 in usage charges per month.

What are Premium apps and how are they billed?

Premium apps are Email by MESA, SMS by MESA, and Image by MESA. These apps are double the fun, double the automation. When a workflow with a Premium app runs a single automation, MESA counts it as two automations. There is no limit to the number of Premium apps you add to a workflow. MESA will only ever double the automation runs if you include 1 or 100 Premium apps in your workflow. 

For example:

Workflow A runs 1 automation: Shopify Order Created +  SMS by MESA = 2 automations

Workflow B runs 1 automation: Shopify Order Created +  SMS by MESA + Email by MESA = 2 automations

If you enrolled in a plan prior to May 25, 2022, you will no longer have a monthly Premium app usage limit. Workflows with a Premium app will now be doubled for every automation run and will count towards your plan's monthly automation limit. Additional charges per automation apply if the monthly automation limit is reached.

What if I have more questions?

Tell us more! With 24/7 support and onboarding services available, we're able to help with solutions and answer any questions that arise. Start by clicking the "chat with us" beacon on the bottom right of this page or contact us to speak with a MESA expert today.