Customer Information Relating to Webhooks

Shopify is updating the customer information that is shared in webhooks, and this can potentially affect your MESA workflows. These changes will go into effect on September 23, 2025.

What's changing?

Shopify will be removing the following customer data fields from certain triggers:

• tags

• email_marketing_consent, sms_marketing_consent

• last_order_id, last_order_name, total_spent, orders_count

Triggers that will be affected

The following triggers will be affected by these updates:

• Customer Created

• Customer Deleted

• Customer Disabled

• Customer Enabled

• Customer Updated

• Draft Order Created

• Draft Order Updated

• Order Canceled

• Order Created

• Order Fulfilled

• Order Paid

• Order Partially Fulfilled

• Order Updated

Updating your workflows

Review your workflows to see if they use any of the fields above. If you find an affected workflow:

1. Duplicate the workflow first. This ensures your original workflow stays intact while you update the steps.

   
2. In the duplicated workflow, update it by adding a Shopify Retrieve Customer step after your trigger.

1. Replace impacted variables in your workflow with new ones from the Retrieve Customer step or your new trigger.

1. Disable your original workflow and enable your duplicated workflow.

Additional Information

You can read more about Shopify’s changes here: Shopify Release Notes