Products & Services

General Terms

We may choose to change any personnel assigned to your account or the consulting services at any time for any or no reason. Unless otherwise agreed or specified in the applicable description, all consulting services are performed remotely. For consulting services performed onsite, (i) you will reimburse us our reasonable cost for all expenses incurred in connection with the consulting services and (ii) we may update the date and/or location at any time, regardless of whether a date and/or location is specified in your order. If we update the date and/or location after purchase, we will notify you. Consulting services are non-cancellable, and all fees for consulting services are non-refundable.

If there are a specific number of hours included in the consulting services purchased, those hours will expire as indicated, which expiration period will commence upon purchase (the “expiration period”). If there are deliverables included in the consulting services purchased, it is estimated that those deliverables will be completed within the time period indicated as the delivery period below, which delivery period will commence upon purchase (the “delivery period”). If the consulting services provided are not complete at the end of the delivery period due to your failure to make the necessary resources available to us or to perform your obligations, such consulting services will be deemed to be complete at the end of the delivery period. If the consulting services provided are not complete at the end of the delivery period due to our failure to make the necessary resources available to you or to perform our obligations, the delivery period will be extended to allow us to complete such consulting services.

We aim to be transparent about our product packaging and the limits that apply, so we hope you find this document useful. Please note that the fees we provide here are subject to applicable taxes and that all purchases are subject to our Terms Of Service.

We periodically update this document, so please check back here for current information.

If you have any questions, please contact your Mesa representative or contact us at 1-888-735-3133.

Technical Limits

FTP file size  
10 MB
Virtual Output items 
10,000
Payload size    
1 MB
Log message size  
100 KB
Storage size  
100 KB
Script file size  
2 MB
Scripts  
100
Outputs  
100
Storage & Secrets 
10,000
Secret size  
1 KB

Support

Self-paced training, reference guides, and tutorials with videos, gifs and step-by-step documentation via our knowledge base

Depending on the terms of your plan, phone, email and chat assistance from our Customer Success team may be available to you. Hours are 9am - 5pm, Monday through Friday, Pacific Time (except holidays). The Customer Success team can assist with a variety of questions including; locating and working with templates, questions about Mesa's SDK's, API, command-line interface and libraries, using and understanding Mesa's features, and billing or account inquiries.

Professional Services

Onboarding - includes: (a) collaborative kickoff to review business requirements (b) installation and configuration of pre-built templates (c) perform one (1) training session on platform features, best practices, and to answer your questions. All work will be delivered remotely. Delivery Period: 90 days from purchase.

Custom Consulting - includes: (a) end-to-end management of project timeline and deliverable (b) collaborative kickoff to review business requirements, establish success metrics, and define scope (c) quality assurance to validate compliance with scope (d) resolution of any in-scope issues found during your user acceptance testing (e) five (5) business days of deployment support (f) technical consultation up to the duration of custom consulting package purchased:
  • Custom Consulting I - five (5) hours
  • Custom Consulting II - ten (10) hours
  • Custom Consulting III - fifteen (15) hours
  • Custom Consulting IV - thirty (30) hours
  • Custom Consulting V - sixty (60) hours
  • Custom Consulting VI - seventy-five (75) hours
  • Custom Consulting VII - ninety (90) hours
  • Custom Consulting VIII - one hundred and twenty (120) hours