Products & Services

General Terms

We may choose to change any personnel assigned to your account or services at any time for any or no reason. Unless otherwise agreed or specified in the applicable description, all onboarding services are performed remotely. 

For onboarding services performed onsite, (i) you will reimburse us our reasonable cost for all expenses incurred in connection with the onboarding services and (ii) we may update the date and/or location at any time, regardless of whether a date and/or location is specified in your order. If we update the date and/or location after purchase, we will notify you. Onboarding services are non-cancellable, and all fees for onboarding services are non-refundable.

If there are a specific number of hours included in the onboarding services purchased, those hours will expire as indicated, which expiration period will commence upon purchase (the “expiration period”). If there are deliverables included in the onboarding services purchased, it is estimated that those deliverables will be completed within the time period indicated as the delivery period below, which delivery period will commence upon purchase (the “delivery period”). If the onboarding services provided are not complete at the end of the delivery period due to your failure to make the necessary resources available to us or to perform your obligations, such onboarding services will be deemed to be complete at the end of the delivery period. If the onboarding services provided are not complete at the end of the delivery period due to our failure to make the necessary resources available to you or to perform our obligations, the delivery period will be extended to allow us to complete such onboarding services.

Onboarding Service

Onboarding includes: 

  • (a) end-to-end management of project timeline and deliverable
  • (b) collaborative kickoff to review business requirements, establish success metrics, and define the scope
  • (c) Development of Mesa workflows from client’s spec
  • (d) Internal quality assurance to validate compliance with scope
  • (e) User acceptance testing ("UAT") and resolution of any in-scope issues
  • (f) perform one (1) training session on platform features, best practices, and answer your questions
  • (g) five (5) business days of deployment support

All work will be delivered remotely. Delivery Period: 90 days from purchase.

Support

Self-paced training, reference guides, tutorials, and documentation are available from our knowledge base. Tier 1 support is available 24/7/365 via electronic mail sent to our helpdesk. Tier 2 and Tier 3 support are available weekdays during the hours of 9:00 am to 5:00 pm Pacific time with the exclusion of our company holidays.

Plan Limits

Hobby Professional Business Enterprise Enterprise II
Log duration & replay 5 days 30 days 30 days 60 days 90 days
Task compute 32 MB RAM
15 seconds
32 MB RAM
15 seconds
64 MB RAM
30 seconds
128 MB RAM
45 seconds
256 MB RAM
60 seconds
Incoming rate limit 2 requests/second 2 requests/second 2 requests/second 4 requests/second 4 requests/second

Platform Limits

FTP file size  
10 MB
Virtual Output items 
10,000
Payload size    
1 MB
Log message size  
100 KB
Storage size  
100 KB
Script file size  
2 MB
Scripts  
100
Outputs  
100
Storage & Secrets 
10,000
Secret size  
1 KB

Miscellaneous

We aim to be transparent about our product packaging and the limits that apply, so we hope you find this document useful. Please note that the fees we provide here are subject to applicable taxes and that all purchases are subject to our Terms of Service and Privacy Policy.

We periodically update this document, so please check back here for current information.

If you have any questions, please reach out to your Mesa representative or contact us at 1-888-735-3133.