Cancel high-risk orders

This template will: 

  • Notify the customer that their order has been canceled and send an email notification to the store owner about the risky transaction. 

✅ No setup is needed

🗒️ Note: This template uses the Premium app, Email by MESA. When a workflow runs with a Premium app, the automation run is doubled and counted as 2 automation runs. Learn more.


Step 1

Click the toggle to switch the workflow On when you are ready to start automating.

Step 2

🕶️ Sit back and enjoy the benefits of automation. 


Optional Customizations

By default, this workflow will cancel orders which Shopify recommends "for cancelation." If you would prefer to also cancel orders which are recommended "for investigation," you can alter the second condition on the Filter step to use the value "investigate" instead of "cancel."

You may change the recipient(s) of the email by expanding the email step and specifying different recipients. Use commas if you are selecting multiple recipients.

You may also customize the content of the email (Subject and Message fields). Tokens from the Shopify Order Created step can be used here. 

✋ Still have questions? We got you. Email us at contact@getmesa.com where actual humans are on standby 24/7, ready to help.